Privacy Policy

Introduction

Welcome to Make That Change ("we," "our," or "us"). We respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website makethatchange.ca and use our services.

Information We Collect

Personal Information

We may collect personal information that you voluntarily provide to us, including:

• Email address when you subscribe to our newsletter
• Name and contact information when you book consultations
• Payment information when you purchase our services or products
• Any other information you choose to provide through forms or communications

Automatically Collected Information

When you visit our website, we automatically collect certain information about your device, including:

• IP address and browser type
• Operating system and device information
• Pages visited and time spent on pages
• Referring website and clickstream data

How We Use Your Information

We use the information we collect to:

• Deliver our newsletter and other content you've subscribed to
• Process your service bookings and transactions
• Respond to your inquiries and provide customer support
• Improve our website and services
• Send you marketing communications (with your consent)
• Analyze website usage and trends
• Comply with legal obligations

Third-Party Services

We may share your information with trusted third-party service providers who assist us in operating our website and delivering our services, including:

• Email service providers (Beehiiv) for newsletter delivery
• CRM platforms (HubSpot) for managing customer relationships
• Payment processors for handling transactions
• Analytics services (Google Analytics) for website performance
• Hosting and infrastructure providers

These third parties are contractually obligated to protect your information and use it only for the purposes we specify.

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your browsing experience and analyze website traffic. You can control cookie preferences through your browser settings, but disabling cookies may limit certain website functionality.

Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

Your Rights and Choices

Depending on your location, you may have certain rights regarding your personal information, including:

• Access: Request a copy of the personal information we hold about you
• Correction: Request correction of inaccurate information
• Deletion: Request deletion of your personal information
• Opt-out: Unsubscribe from marketing communications at any time
• Data portability: Request your data in a portable format

To exercise any of these rights, please contact us using the information provided below.

Children's Privacy

Our services are not directed to children under the age of 13 (or 16 in certain jurisdictions). We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place to protect your information in accordance with this Privacy Policy.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. Your continued use of our services after changes constitutes acceptance of the updated policy.

Contact Us

If you have questions about this Privacy Policy or our privacy practices, please contact us at: